SHIPPING
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Free shipping on orders $49 or more is valid only for the continental United States. Flat rate shipping. Some items (ie. glass honey jars) may incur additional shipping charges and you will be notified if applicable. Note: products where this is applicable state so in the product description.
We use USPS and UPS at our discretion.
RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
Always contact us before returning your item, and keep your tracking information to confirm we receive it.
To complete your return, we require a receipt or proof of purchase so please include a copy in the package.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD or DVD that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account or credit card statement again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Regular priced items may be refunded, unfortunately sale items over 25% cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and when APPROVED send your item to: 2450 Parkway, Pigeon Forge, TN, 37863, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Uncle Lem's Outfitters, Attn: Returns 2450 Parkway, Pigeon Forge, TN, 37863, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should use a trackable shipping service AND purchase shipping insurance. We cannot guarantee that we will receive your returned item.